Terms of Service

These Terms of Service (“Terms”) govern your access to and use of MoveCortex (“we”, “us”, “our”). By creating an account or using the platform, you agree to these Terms. If you are signing up on behalf of a company, you confirm you have the authority to bind that company to these Terms.

Beta software

MoveCortex is provided during the beta period free of charge, on an “as-is” and “as-available” basis, without warranties of any kind, express or implied. Features may change, break, or be removed without notice. You should not rely on MoveCortex as your sole system of record for business-critical data without maintaining independent backups.

Your responsibilities

• You are responsible for the accuracy of data you and your team enter into MoveCortex, and for how you communicate with your own customers through the platform (quotes, emails, texts, calls).
• You must have the legal right to collect and process the personal information of your customers that you enter into MoveCortex, including the right to contact them by phone, text, and email for the purposes described.
• You will not use MoveCortex to send spam, unsolicited commercial messages, unlawful communications, or to store data you do not have the right to process.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You will not attempt to gain unauthorized access to other customers' data, reverse-engineer the platform, or circumvent security controls.

Call recording compliance

If you enable call recording or call-tracking features in MoveCortex:

• You are solely responsible for complying with all applicable federal, state, and local call recording laws.
• You must notify callers that calls may be recorded, where required by law. MoveCortex does not automatically play a disclosure message on your behalf — this is your responsibility to configure.
• You will indemnify and hold MoveCortex harmless from any claims, penalties, or liability arising from your failure to comply with call recording laws.
• We recommend consulting an attorney familiar with the laws in the states where you operate before enabling call recording.

SMS and telephone communications

MoveCortex allows you to send automated SMS messages to your customers (quote links, job confirmations, follow-ups) through Twilio. By using these features, you agree that:

• You have obtained prior express written consent from recipients before sending marketing or automated SMS messages, as required by the Telephone Consumer Protection Act (TCPA) and applicable state laws.
• You will honor opt-out requests promptly. Recipients who reply STOP must be removed from your messaging list immediately.
• You are responsible for TCPA compliance and any associated penalties. TCPA violations can result in statutory damages of $500–$1,500 per message.
• You will not use MoveCortex's SMS features to send spam, phishing messages, or communications that violate applicable law.
• We reserve the right to suspend SMS functionality for accounts that generate spam complaints or abuse reports.

AI-generated content

MoveCortex uses AI to generate quotes, summarize calls, transcribe audio, extract CRM data, and suggest follow-up actions. Regarding AI-generated content:

• AI-generated quotes, summaries, and extracted data are estimates and aids — not guarantees. Review them before relying on them for customer commitments or pricing decisions.
• AI transcripts may contain errors, especially for industry-specific terms or unclear audio. Do not treat transcripts as verbatim legal records without verification.
• Video, audio, and text submitted for AI analysis may be sent to Anthropic (Claude) and OpenAI (Whisper) for processing. See our Privacy Policy for details.
• You retain ownership of the data you enter. We do not use your customers' data to train AI models.

Data you enter

You retain ownership of all data you enter into MoveCortex, including customer contacts, quotes, jobs, and documents. By using the platform, you grant us a limited license to store, process, and transmit that data solely to provide the service to you. We will not access your data except to operate the platform, provide support, or as required by law.

Acceptable use

You may not use MoveCortex to:

• Harass, threaten, or defraud customers or other users.
• Violate any applicable law or regulation.
• Impersonate another business or individual.
• Introduce malware, viruses, or malicious code.
• Attempt to access another company's account data.
• Resell or sublicense access to the platform without our written consent.

Billing

MoveCortex is free during the beta. Paid plans, billing terms, and payment processing will be introduced when the beta ends. We will provide at least 30 days' notice before any charges begin, and paid plans will require explicit acceptance of updated pricing terms before any charge is applied to your account.

Intellectual property

The MoveCortex platform, its design, features, and underlying technology are owned by us and protected by intellectual property law. You may not copy, distribute, or create derivative works from the platform without our written permission. Your data and content remain yours.

Termination

• You may stop using MoveCortex and request deletion of your account at any time by emailing support@movecortex.com.
• We may suspend or terminate beta access at our discretion, including for violation of these Terms, abuse of the platform, spam complaints, or if the beta program concludes.
• On termination, your access to the platform will end. You may request an export of your data within 30 days of termination.

Disclaimer of warranties

THE PLATFORM IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR THAT ANY PARTICULAR FEATURE WILL BE AVAILABLE AT ANY GIVEN TIME.

Limitation of liability

To the fullest extent permitted by applicable law, MoveCortex and its operators will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to data loss, business interruption, lost profits, or claims related to call recording compliance. Our total liability to you for any claim will not exceed the greater of $100 or the amounts you have paid to us in the three months before the claim arose.

Governing law

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes will be resolved in the courts of that state.

Changes to these terms

We may update these Terms as the product evolves, particularly around pricing and new features. We will provide at least 14 days' notice of material changes via email or in-app notification. Continued use after the effective date of any changes constitutes acceptance of the updated Terms.

Contact

Questions about these Terms? support@movecortex.com